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Returns/Warranty Claims 
Our Returns Policy includes, and does not seek to exclude or limit, the rights you have under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. The warranties and product support that we offer and provide pursuant to our Terms and Conditions are in addition to the consumer warranties and guarantees under the Australian Consumer Law.

• All costs associated with returning faulty goods are the customer's responsibility and are not refundable
• All forward returns will be rejected
• Our Dead-On-Arrival (DOA) policy is strictly 14 days from the invoice Date.  If the item is found faulty, we will replace the item or refund the price you paid for the item, at our discretion
• A replacement or refund item will only be shipped or given once the faulty item has been received and tested for the specific fault / problem specified in the Return / Warranty Claim
• BEFORE returning any faulty goods to us you must initiate a return / warranty claim from the My Returns / Warranty Claims section of the My Account page
• Where appropriate, we will issue you with a Return Authorisation Number (RA Number) and provide with instructions on where to send the faulty item
• The RA Number is valid for 7 days from the date of issue, in which time the faulty goods must be received by our Service Centre and the RA Number will not be extended or re-issued
• The RA Number MUST be clearly displayed on the return package
• Any goods returned without an RA Number will be not accepted and shipped back to you at your expense
• Any returned goods must be complete with all accessories and in original packaging
• Our Service Centre reserves the right to reject incomplete or not properly packaged items
• Our Service Centres test for declared faults thoroughly, however, if they find the item to have no faults or intentional damage to the item, a $50 service fee may be charged and the non-faulty item will be shipped back to you at your expense

Refunds

• Customer must research manufacturer’s specifications before making a decision to purchase
• We take no responsibility for any compatibility issues of the hardware or software purchased from us
• We generally do not provide refunds or exchanges for incorrectly ordered goods that have been delivered
• If at our sole discretion, we decide to accept non-faulty goods for a refund, a re-stocking fee or more may apply
• If good have been opened in any way no refunds will be given (NO EXCEPTIONS)